FAQs

Massage therapy is the practice of using hands-on techniques to manipulate muscles and soft tissues to relieve tension, reduce pain, and promote relaxation. It supports overall health by improving circulation and aiding recovery.

Acupuncture is a safe and effective treatment rooted in Traditional Chinese Medicine (TCM) and modern anatomical science. It involves the insertion of very fine, sterile, single-use needles into specific points on the body to stimulate the nervous system, reduce inflammation, improve circulation, and promote natural healing. It is highly effective for relieving chronic pain, muscle tension, stress, and anxiety.

What to expect:

• Comprehensive Assessment: Your first visit begins with an initial consultation where our Licensed Acupuncturist will discuss your health history, assess your symptoms, and create a personalized treatment plan tailored to your goals.
• A Comfortable Experience: Acupuncture needles are extremely thin—about the width of a strand of hair—so insertion is typically painless. Most clients feel a sensation of deep relaxation, heavy warmth, or a dull ache once the needles are in place.
• Rest and Recovery: You will rest comfortably for about 20 to 30 minutes with the needles in place. Many of our clients find this part of the treatment so relaxing that they fall asleep!

We offer direct billing with a number of major insurance companies. Just keep in mind that whether your treatment is covered depends on your individual plan. If your insurance doesn’t approve the claim, we’ll simply ask you to pay at the time of your appointment.

Direct billing is available for your primary insurance provider. If you have a secondary plan, you’ll need to send in that claim yourself.

We will email you an invoice after each session so you can easily submit it.

When you fill out your Health History Form, we’ll collect your insurance details to get everything set up. If you’re unsure about what your plan covers, it’s a good idea to contact your insurance company directly—they’ll be able to guide you.

Yes, all of our practitioners are fully registered and licensed.

Our team consists of experienced Registered Massage Therapists (RMTs) and a Licensed Acupuncturist. Our RMTs obtained their diplomas from leading Canadian institutions, including the Sutherland‑Chan School and Centennial College, and are members in good standing with the College of Massage Therapists of Ontario (CMTO) and the Registered Massage Therapists’ Association of Ontario (RMTAO). Our acupuncture treatments are performed by a professional registered with the College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario (CTCMPAO), ensuring the highest standard of regulated care for all our patients.

Yes, we are open 7 days a week and have openings on weekends and evenings.

The easiest way to book is online or by email. If your preferred time isn’t available, email us your contact info, availability, and treatment length to join the waitlist.

No walk-ins – by appointment only!

All inquiries are handled by email only, with responses Monday – Friday, 9 a.m. – 4 p.m.

We kindly require 72 hours’ notice for cancellations or rescheduling.

Appointments cancelled with less than 72 hours’ notice will be charged 75% of the service fee.
Same-day cancellations and missed appointments will be charged 100%.
Outstanding fees must be paid before future bookings can be made.

If you are feeling unwell, we ask that you please stay home and notify us as soon as possible. While we understand illness can happen unexpectedly, our cancellation policy will still apply.

Repeated late cancellations or missed appointments may result in refusal of future bookings.

Late arrivals will still end at the scheduled time with no fee adjustment. Arrivals more than 15 minutes late without notice will result in the appointment being forfeited.

Sorry, we do not.

Sorry, we do not.

However, we have two separate rooms if you’d like to come in at the same time.