FAQs

What is massage therapy?

Massage therapy is the practice of using hands-on techniques to manipulate muscles and soft tissues to relieve tension, reduce pain, and promote relaxation. It supports overall health by improving circulation and aiding recovery.

Do you offer Direct Billing?

We offer direct billing with a number of major insurance companies. Just keep in mind that whether your treatment is covered depends on your individual plan. If your insurance doesn’t approve the claim, we’ll simply ask you to pay at the time of your appointment.

Direct billing is available for your primary insurance provider. If you have a secondary plan, you’ll need to send in that claim yourself.

We will email you an invoice after each session so you can easily submit it.

When you fill out your Health History Form, we’ll collect your insurance details to get everything set up. If you’re unsure about what your plan covers, it’s a good idea to contact your insurance company directly—they’ll be able to guide you.

Are you all Registered Massage Therapists (RMT’s)?

Yes, we are all Registered Massage Therapists with a valid license number.

We are all experienced Registered Massage Therapists (RMT’s), obtaining our diplomas from Sutherland- Chan School and Centennial College. We are all in good standings and members of the College of Massage Therapists of Ontario (CMTO) as well as the Registered Massage Therapist’s Association of Ontario (RMTAO).

Do you have availability on weekends and evenings?

Yes, we are open 7 days a week and have openings on weekends and evenings.

How do I make an appointment?

The easiest way to book is online or by email. If your preferred time isn’t available, email us your contact info, availability, and treatment length to join the waitlist.

No walk-ins – by appointment only!

All inquiries are handled by email only, with responses Monday – Friday, 9 a.m. – 4 p.m.

What if I need to cancel or reschedule?

We kindly require 72 hours’ notice for cancellations or rescheduling.

Appointments cancelled with less than 72 hours’ notice will be charged 75% of the service fee.
Same-day cancellations and missed appointments will be charged 100%.
Outstanding fees must be paid before future bookings can be made.

If you are feeling unwell, we ask that you please stay home and notify us as soon as possible. While we understand illness can happen unexpectedly, our cancellation policy will still apply.

Repeated late cancellations or missed appointments may result in refusal of future bookings.

Late arrivals will still end at the scheduled time with no fee adjustment. Arrivals more than 15 minutes late without notice will result in the appointment being forfeited.

Do you offer discounts or packages?

Sorry, we do not.

Do you offer couples massage?

Sorry, we do not.

However, we have two separate rooms if you’d like to come in at the same time.

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Experience professional care in a calm and welcoming space. Each treatment is tailored to promote your recovery, comfort, and well-being.